Effective Date: 9th July 2025
Company: Go10 Limited
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT
Email: info@go10.co.uk
Phone: 0800 669 6397
Website: www.go10.co.uk
1. Purpose of This Policy
This Privacy Policy explains:
– What personal data we collect about you;
– How we use your personal data;
– How we ensure it is kept secure;
– Your privacy rights and how to exercise them.
We are committed to protecting your privacy in accordance with the UK GDPR, Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Go10 Limited (“Go10”, “we”, “us”, “our”) is a data controller, responsible for your personal data collected through our website, communications, and services.
3. What Personal Data We Collect
We collect and process personal data that you provide to us directly, including:
– Full name
– Job title
– Contact details (email address, phone number, mailing address)
– Demographic details such as postcode and preferences
– Order and transaction details
– Payment information
– Communication history (emails, calls, etc.)
We also collect information automatically, such as:
– IP address
– Device type and browser
– Website usage data (cookies and analytics)
4. Why We Collect Your Data
We collect your personal data for the following purposes:
– To process orders and deliver services
– To manage your account
– To respond to your enquiries
– To improve our services and website
– For marketing communications (with consent where required)
– To detect and prevent fraud or illegal activity
– To comply with legal and regulatory obligations
5. Sharing Your Data
We may share your data:
– With our affiliates: for order fulfilment and service improvement
– With payment providers and delivery companies
– With IT and system administration service providers
– With legal, tax, and regulatory authorities where required
– With fraud prevention and credit reference agencies
We will only share your data with trusted third parties and under data protection agreements.
6. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure it is protected by:
– Standard Contractual Clauses approved by the ICO;
– Other appropriate safeguards where required.
7. How We Protect Your Data
We have robust security measures in place, including:
– Data encryption and secure servers
– Access controls
– Staff training
– Third-party contracts requiring strong security standards
8. How Long We Keep Your Data
We retain your data only as long as necessary:
– Account data: 7 years (for tax and contractual purposes)
– Marketing data: 12 months (from last interaction)
– Other data: As long as required by law or legitimate business needs
You can request deletion at any time (see Section 10).
9. Marketing and Your Choices
We may send you marketing communications:
– Where you have opted in; or
– Based on our legitimate interests (if allowed).
You can opt out at any time by:
– Clicking ‘unsubscribe’ in emails;
– Contacting us via email or post (see Section 12).
10. Your Rights
You have the following rights under UK data protection laws:
– Access your personal data;
– Rectification of inaccurate or incomplete data;
– Erasure (‘right to be forgotten’);
– Restriction of processing;
– Data portability;
– Object to processing based on legitimate interests or direct marketing;
– Withdraw consent at any time.
Requests can be made by contacting us (see Section 12).
11. Cookies and Website Tracking
Our website uses cookies to:
– Improve site functionality;
– Monitor website performance;
– Personalise your experience.
You can manage cookie settings via your browser. For more detail, see our Cookie Policy.
12. How to Contact Us
For any queries about this Privacy Policy or to exercise your rights:
By Post:
Data Protection Officer
Go10 Limited
85 Great Portland Street, First Floor
London, W1W 7LT
By Email: info@go10.co.uk
By Phone: 0800 669 6397
13. Complaints
If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
– Website: www.ico.org.uk
– Phone: 0303 123 1113
14. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.